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ISO 9001 with Naq

Prove the quality of what you deliver.

Many customers and public sector tenders ask for ISO 9001. Naq sets up most of the work for you, then checks your evidence every night.

ISO 9001 with Naq walkthrough video

ISO 9001 with Naq, a three-minute walkthrough of the product · Narrated, with captions

What is ISO 9001?

ISO 9001 is the international standard for quality. An accredited certification body audits how you plan, deliver and improve your work.

2 stages

The audit reviews your quality system on paper, then checks that it is in use, with staff interviews.

Every year

The certificate lasts three years, with a surveillance audit every year in between.

Tenders

Many customers and public sector tenders ask for ISO 9001 before they work with you.

Six steps to certification, most of them done for you.

This is everything ISO 9001 asks of you. For each step, here is what you do and what Naq does.

Step
1

Decide what your quality system covers

You

Write down what your quality system covers, and what it leaves out.

Naq

Sets up ISO 9001 for your whole organisation, mapped to 65 requirements and 40 ready-made controls.

No mapping from scratch
Step
2

Set your quality policy and objectives

You

Review the policies, approve them, and send them to all staff.

Naq

Gives you 34 ready-written ISO 9001 templates, including your quality policy and objectives, and tracks who has acknowledged each one.

No blank pages
Step
3

Manage your suppliers and risks

You

Keep every supplier in your vendor register, and log what could stop you delivering, such as a key supplier letting you down.

Naq

Scores each risk by how likely and how serious it is, and records how you will reduce it.

Suppliers and risks in one place
Step
4

Train your staff

You

Assign quality courses, such as Quality Basics, to a whole team.

Naq

Includes quality courses in its library, and shows at a glance who is overdue.

No chasing by email
Step
5

Fix what goes wrong

You

Log a quality incident, such as the wrong parts sent to a customer, then raise a corrective action and write down the root cause.

Naq

Keeps the incident, its severity and owner, the root cause and the corrective action together, as ISO 9001 asks.

The records kept for you
Step
6

Prove that it all works

You

Run your internal audits and management reviews with Naq's templates, then book your certification audit.

Naq

Checks your evidence every night, and before the audit the Naq Assistant tells you what is still missing.

Gaps found first
Then, prove it

Checked every night, not once a year.

Naq links your evidence to the right controls and checks it every night. A lapsed policy review or an overdue corrective action is flagged before your auditor finds it.

Your ISO 9001 checks
1 to fix
Run every night on your documents and registers

Quality Policy

Document · linked by Naq

  • Current document version is approved
  • Document review is overdue 30 days to fix
  • All acknowledgements are complete

Your registers

Checks

  • Every business-critical vendor has a risk assessment
  • Every open risk has a treatment plan
  • Linked CAPA has a root cause
  • Linked CAPA is not overdue
Last checked today, 02:00

Real checks from the controls in Naq. The results shown are illustrative.

Trust Centre

Show customers, before they ask.

Publish your ISO 9001 controls and documents on your own Trust Centre. Customers answer their own questions, so tender questionnaires get shorter.

1
Customers filter your controls to ISO 9001

They see every control you have in place for ISO 9001.

2
They request a restricted document

For example your quality policy, with their name and the reason they need it.

3
You approve the request

Naq emails them a link straight away.

65 requirements, in 7 clauses

  • Context of the organisation 5
  • Leadership 5
  • Planning 5
  • Support 14
  • Operation 24
  • Performance evaluation 8
  • Improvement 4

Mapped to ISO 9001:2015, with the 2024 amendment.

40 ready-made controls

  • Quality Policy
  • Quality Objectives and Planning
  • Customer Focus and Satisfaction
  • Control of Production and Service Provision
  • Design and Development Control
  • Control of Nonconforming Outputs
  • Continual Improvement and Corrective Action
  • Document Control
  • Supplier Performance Review

And 31 more.

34 ready-written templates

  • Quality Policy
  • Quality Objectives
  • Customer Focus and Satisfaction Policy
  • Customer Complaints Handling Procedure
  • Process Descriptions and Interactions
  • Control of Nonconforming Outputs Policy
  • Corrective Action and Continual Improvement Procedure
  • Document Control Policy
  • Supplier Management Policy

And 25 more, including management review minutes.

Every document you link as evidence is also checked automatically: its current version must be approved, staff acknowledgements must be complete, and its review date must not have passed.

Built from the Naq control library for ISO 9001:2015.

Get ready for ISO 9001with Naq.

See the six steps in your own workspace, with your own data.